Make sure Windows is updated often and don't forget to update your applications, especially Adobe Flash. One way way malware and viruses get onto a computer is by exploiting bugs in the software. If that doesn't resolve the problem seek profession help.Ħ. Select an antivirus program to install on your computer and install it and run a scan.ĥ. Downloading and run the Microsoft programs to see if they can remove the virus or malware.ģ.

This is a good way to get your system scanned by a 'paid' product.ġ. Here is a review of them to help you choose one:īoth Norton and McAfee both have trial versions of their products that you can install on your computer and then uninstall after the trial period ends.

There are a number of free anti-virus programs out there. Malwarebytes is a very good free program to remove malware and help prevent future infections:ĬCleaner is a tool that will remove unused files from your computer and will perform other system optimizations: Microsoft has these free tools to help remove malware and viruses from your system: If you're able to follow instructions and willing to put in some time you can solve most problems yourself. I think the products like Fix-Me Stick or Win Cleaner are mediocre products designed more to separate uninformed computer users from their money than remove viruses and malware.

Wincleaner org download